mcw55's Privacy Policy
Your personal information matters to us. This policy clearly explains what data we collect, why we collect it, how it is stored, and what rights you have.
Table of Contents
1. Introduction and Applicability
mcw55 is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") explains how mcw55 collects, processes, stores, and uses personal information when you use its website and related services ("Platform").
By registering an account on the Platform or using any of its services, you are considered to have accepted the terms of this Policy. This Policy is an integral part of mcw55's Terms and Conditions and both documents should be read together.
This Policy applies to:
- All users registered on the mcw55 platform;
- Visitors who browse without creating an account (to a limited extent);
- Users of the mcw55 mobile app (both Android and iOS);
- Anyone participating in promotional activities or bonus offers.
mcw55 believes in transparency and accountability in how it handles data on its Platform. We do not sell any user's personal information commercially or share it with unauthorised third parties.
2. Scope of Data Collection
mcw55 may collect various types of information depending on the nature of the service. These fall into two main categories — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
When registering and using your account, the information you provide may include:
- Full name and date of birth;
- Mobile number and email address;
- Identity documents (National ID or passport) — for identity verification purposes only;
- Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer;
- Contact information provided through live chat or email support.
2.2 Automatically Collected Information
While using the Platform, certain technical information is recorded automatically, such as:
- Device type, operating system, and browser information;
- IP address and approximate geographic location;
- Time spent on the Platform, pages visited, and click patterns;
- Session data collected via cookies and similar tracking technologies (see Section 6 for details).
2.3 Information Received from Third Parties
In some cases, information may be obtained from authorised third-party service providers for fraud prevention, identity verification, or payment processing purposes. Such information is used only for its specified purpose and is stored under mcw55's security policy.
3. Purpose of Data Collection
mcw55 collects and uses user information only for legitimate and necessary purposes. No irrelevant or excessive data is collected.
3.1 Service Operation and Account Management
Information is used to complete the registration process, maintain account security, and carry out identity verification such as login and OTP checks.
3.2 Financial Transaction Processing
Financial information is essential to verify and process deposit and withdrawal requests correctly. The minimum deposit is ৳300 and the minimum withdrawal is ৳800 — transaction records are kept to maintain these limits.
3.3 Security and Fraud Prevention
Data is analysed to detect and prevent multiple account creation, money laundering, or any other dishonest activity. This protects the interests of all genuine users.
3.4 Customer Support
Relevant account information is used to provide support in Bengali and English via 24/7 live chat and email. This information is essential for resolving issues quickly.
3.5 Service Improvement
Anonymous usage statistics are analysed to improve the Platform's technical performance, enhance the gaming experience, and better understand user preferences.
3.6 Legal Compliance
Necessary information is retained to comply with applicable regulations on anti-money laundering (AML) and know your customer (KYC) requirements.
4. Data Storage and Security
mcw55 stores user data with the highest level of security. All data transmissions are encrypted using SSL technology, protecting your information from unauthorised access.
4.1 Technical Security Measures
- All data transmissions are secured via SSL/TLS encryption;
- Sensitive information (passwords, financial details) is stored in encrypted form in the database;
- Regular security audits are conducted;
- Automated alert systems detect suspicious logins or unusual activity.
4.2 Administrative Security
Only authorised staff may access user data, and they operate under strict confidentiality agreements. All staff are trained on data protection.
4.3 Data Retention Period
Data for active accounts is retained for as long as the user relationship continues. After an account is closed, certain information may be kept for a legally required period to meet legal obligations or resolve disputes.
5. Sharing Data with Third Parties
mcw55 does not sell users' personal information for any commercial purpose. However, limited information may be shared with authorised third parties in specific circumstances.
5.1 Payment Processors
Necessary financial information is shared with the relevant payment gateways to process transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to complete transactions.
5.2 Technology Service Providers
Gaming software providers (such as live casino studios like Evolution and Pragmatic Play Live, and slot studios like PG Soft and JILI) may receive limited technical information to keep services running. These third parties operate under their own privacy policies.
5.3 Legal Obligations
Under applicable Bangladeshi law or judicial order, it may be legally required to provide certain information to authorities. In such cases, we will share only the minimum necessary information and, where possible, notify the user.
5.4 Corporate Changes
In the event of a business restructure or acquisition, user data may be transferred. In such cases, the successor entity will be bound to follow the standards set out in this Policy.
6. Cookies and Tracking Technologies
The mcw55 Platform uses cookies and similar tracking technologies. These are small data files stored in your browser that help remember information from previous sessions when you return.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and run the Platform's basic functions.
- Functional Cookies: Store language preferences, display settings, and other personalisation information.
- Analytics Cookies: Collect Platform usage statistics to help improve the service.
- Security Cookies: Used to prevent fraudulent activity and CSRF attacks.
6.2 Cookie Control
You can reject or delete non-essential cookies by changing your browser settings. However, disabling essential cookies may affect some of the Platform's basic functions.
7. User Rights
mcw55 gives users the right to control their personal information. You may contact the support team at any time to exercise the rights described below.
7.1 Right to Access
You may ask what information mcw55 holds about you and request a copy of it.
7.2 Right to Rectification
If any of your information is incorrect, you may request a correction. If you cannot make the correction yourself in your account profile, contact support for assistance.
7.3 Right to Erasure
Upon a request to close your account, we will arrange to delete your personal data subject to legal obligations and any ongoing disputes. Some information may need to be retained for a specified period for legitimate reasons.
7.4 Right to Object to Processing
You may object to your information being processed for marketing or profiling purposes. We will take the necessary steps within a reasonable time.
7.5 Data Portability
In certain circumstances you may request your information in a readable format. The detailed applicability of this right is consistent with the Platform's overall policy as described on the About Us page.
8. Protection of Minors
mcw55's services are for persons aged 21 and above only. We do not knowingly collect or process personal information from any minor.
Age verification is mandatory at registration. If a user registers with false information and is later found to be a minor, that account will be closed immediately and the associated data will be deleted.
Responsible gaming is important to us. The Responsible Gaming guidelines apply to every user, and the protection of minors is a key part of that policy.
If a parent or legal guardian suspects that a minor in their household is using the Platform, please contact our support team immediately.
9. Policy Changes and Notices
mcw55 reserves the right to change, amend, or update this Privacy Policy as needed. The method of notification will be determined based on the nature and significance of the change.
9.1 Notice of Significant Changes
For significant changes to the scope of data collection or the purpose of its use, registered users will be informed by email or through a notice on the Platform.
9.2 Continued Use After Changes
Continued use of the Platform after a revised policy is published will be treated as acceptance of the new policy. If any change is not acceptable, you may request to close your account.
9.3 Previous Versions
Previous versions of the Privacy Policy are available on request from the support team.
10. Contact Us
If you have any questions, objections, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. The mcw55 support team is available 24/7 in Bengali and English.
Privacy-related enquiries are generally answered within a reasonable time. Answers to general service questions can be found in our FAQ section.